Do all airlines and cabin crew allow you to use the Fly LegsUp?
As there are hundreds of airlines around the world, we had to find a way to comply with worlds best practice for airline safety and compliance.
Most airlines and cabin crew are more than happy for you and/or your child to use the Flight Hammock and be comfortable. The hammock is such a NEW concept and on some occasions, you may be questioned by a cabin crew member. If you were to be questioned, please let them know the following:
– The Fly LegsUp has been comprehensively tested by a CASA authorised aviation engineer.
The aviation engineer report is downloadable here. The aviation engineer report concludes: “The Fly LegsUp flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry-on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing” – Jason Hazell (ARN 765973).
– It was reviewed by CASA and they class it as a “carry on comfort aid” just like a neck pillow. A personal device designed to make economy more comfortable.
– It complies with FAA/GCAA/EASA/CASA safety regulations.
– The hammock does not disturb the person in front or other passengers (some of our customers refer to this topic in their testimonials).
– The hammock does not damage the tray table (as per aviation engineer report).
– Children tend to lie across parents laps and it can be impossible to continue to wear a seatbelt, but with the hammock they can continue to wear a seatbelt.
– It is only used during the cruise portion of the flight and will be stowed away for taxi, take-off and landing.
Just remember that the hammock is NOT to be used during taxi, take-off and landing – If you were still asked to remove your Fly LegsUp by a cabin crew member, it would not be valid or correct that it was because of safety or egress.
You are welcome to contact us on email@example.com if you have any further questions in relation to this. Please note we do not refund or issue credits on this product.
Why do some airlines not allow comfort devices such as Fly LegsUp?
Thankfully most airlines are happy for you to use the hammock and accept that economy passengers are intensely interested in making their flight as comfortable as possible. However, some airlines such as Qantas, Jetstar Australia and Air NZ have recently announced that they will not be allowing any comfort devices such as Fly LegsUp on their flights.
We are trying to remedy the situation with Qantas, Jetstar Australia and Air NZ as it would seem they may have misinterpreted our product. We are also trying to work with different airlines to show them that the hammock helps children sleep, which makes for a great flight for everyone! We are also trying to show that many adults have a medical need to elevate their legs during a long flight and if you can’t afford to upgrade, Fly LegsUp has the potential to help economy passengers relieve health issues, such as leg swelling, DVTs, back pain, injuries etc.
The hammock also offers more position options and may also help you sleep. We are requesting that Qantas, Jetstar Australia and Air NZ give us the opportunity to show them our product and prove that the hammock is safe and does not affect the aircraft or other passengers. Qantas, Jetstar Australia and Air NZ have claimed that the hammock is banned due to: – Impeding access to seats and aisles and blocking access to emergency equipment – Negatively impacting other passengers – Damaging aircraft seats and fixtures We have had the hammock comprehensively tested by a CASA authorised Aviation Engineer and can refute the claims made by Qantas, Jetstar Australia and Air NZ: – The hammock is only intended for use during cruise flight and it does not block access any more than having a person sitting in the seat. It is removable in SECONDS and packs down to a very small pouch, weighing less than 500g.
It can also be easily tucked into the magazine pouch and the small pillows quickly deflated. Indeed, there are many obstructions on a plane such as, drink and food trolleys, passenger’s personal carry-on items, such as bags, laptops, blankets and pillows, all of which can be considered obstructions – The passenger in front is not disturbed as the tray table arms are an independent mechanism to the seat back and this means movement in the hammock does not transfer to the person in front. It’s an easily proven mechanical fact. Customer testimonials also mention that the person in front was not aware that they were using the hammock. – The Aviation Engineer testing has proven that the hammock would tear before any damage was done to the strongly engineered arms of the tray table. Our company takes safety very seriously and we have taken all steps to ensure that using the hammock is safe to use during cruise flight. The hammock was comprehensively tested by an authorised CASA Aviation Engineer, to ensure it meets international aviation safety standards. The Aviation Engineering Report concludes: “The Fly LegsUp flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry-on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing.” The Civil Aviation Safety Authority (CASA) reviewed the hammock and classed it as a carry-on comfort aid that did not constitute an obstruction, if used during cruise flight only and not during take-off and landing.
With innovation comes uncertainty and we understand that Qantas, Jetstar Australia and Air NZ have concerns about our product, however we can demonstrate that our product does not pose an issue when used during the cruise flight. Flying long distances for children and adults in economy is very stressful and we genuinely believe our product can make a worthy contribution to comfort and increased health benefits, with no impact on airline safety, the aircraft seat or other passengers. Until we have this ban lifted by Qantas, Jetstar Australia and Air NZ, we hope that economy class passengers can continue to fly this comfortably and we would recommend choosing other airlines to avoid disappointment. Please be aware that ultimately it comes down to the cabin crew on the day of your flight and thankfully most cabin crew are happy for you and/or your child to be comfortable. You may like to contact your airline about using the hammock and as our product is a very new concept, we would recommend supplying the airline with the Aviation Engineering Report. If they say “no”, you really need to ask “Why?” and if they would like to contact us we would be more than happy to talk with them and give them a sample of our product to try!
What if there is an emergency on the plane?
If an emergency is declared, the hammock must not be used. The hammock can be removed in seconds and packed away either under the seat in front of you or in the overhead locker. Alternatively it can be tucked into the magazine pocket or you can roll the tail into the bag like area of the hammock and people can easily walk past it. The pillows must be deflated and due to their valve they deflate very quickly.
Who can use the Fly LegsUp?
The Fly LegsUp for Kids is designed to help children sleep and play on long haul economy flights. Infants to approximately 9 years of age can use the Fly LegsUp for Kids. Children using their hammock should be supervised by an adult at all times and continue to wear a seatbelt during the flight.
Fly LegsUp for Adults aims to optimise comfort and sleep whilst flying in economy. The Fly LegsUp may be beneficial for people who suffer from back pain, lower limb swelling and may also help reduce the risk of Deep Vein Thrombosis (DVTs), click here for more details. To use the hammock you do require a certain level of flexibilty to elevate your legs into the hammock.
To see how the Flight Hammock has helped our customers, take a look at our customer testimonials.
What is the difference between the Fly LegsUp for Kids and the Fly LegsUp for Adults?
The hammocks are exactly the same. The only difference is that the Kids pack comes with an additional ‘Large’ pillow to create a flat platform/bed for children to sleep and play on. The platform level can be adapted by adding or removing pillows depending on the child’s age and the position that they want to be in.
The Fly LegsUp for Adults pack includes one Large and one Small inflatable pillow and the Fly LegsUp for Kids pack includes two Large and one small inflatable pillow.
Does it matter where I sit on the plane?
The Fly LegsUp Flight Hammock is designed for economy. You will need a seat in front of you, as the Flight Hammock attaches to the arms of the drop down tray table. It cannot be used in bulkhead seats or areas without a seat in front of you. To make sure you have a seat in front of you, head to SeatGuru.
Will it annoy the passenger in front?
When we were developing the hammock it was very important that it not disturb or annoy other passengers. Due to the way airline seats are engineered and where the hammock attaches, movement in the hammock is not felt by the passenger sitting in front. This topic is mentioned by some customers in their testimonials.
Will the hammock damage the tray table?
The Fly LegsUp Flight Hammock has been comprehensively tested by an accredited aeronautical engineer and will not damage the airline tray table. The tables are designed to be very strong.
The aviation engineer report concludes: “The Fly LegsUp flight hammock poses NO STRUCTURAL RISK to the seat structure, metal table assembly, metal tray table arms (with table stowed or deployed) or the seat occupied by the passenger. As a carry on comfort aid, the hammock poses NO RISK to cabin flammability, egress or cabin safety if its permitted use is as per standard cabin practices and REMOVED from the seat for taxi, take-off and landing” – Jason Hazell (ARN 765973). Download the full aviation engineering report here.
What happens when the seat in front reclines?
Generally when the person in front reclines their seat, it means you will need to compensate by reclining yours. Airline seats around the world do vary, however we have not found there was any undue impact on using the hammock when the person in front reclines. See our video on What happens when the seat in front reclines?
What if the person next to me wants to get past?
If someone wants to get past your Fly LegsUp, take the Large pillow out leaving the Small one in the bag like area, tuck the tail into the hammock and it will swing out of the way when someone passes. See our video on How to get past a Fly LegsUp.
Trouble Shooting - The hammock is slipping down the arms of the tray table.
Some airlines have tray arms with a very steep angle and the straps will slide down. To compensate you can attach the straps to the horizontal bar that runs parallel behind the tray table as shown below. You may need to pull the tray towards you to expose the bar.
Trouble Shooting - The tray table keeps falling down
In this case you may have a faulty catch or some airlines have a system as shown below that may not take the weight of adult legs with the tray table closed. You can use the hammock (albeit with less variety), with the table down in these circumstances. These catches will generally take the weight of small children, so that they can use the hammock as normal
Trouble Shooting - It’s difficult to attach the Fly LegsUp to the tray table
Attach your hammock to the tray table as soon as you reach cruising height, as it is much easier to attach BEFORE the person in front reclines their seat. Alternatively you can attach it before takeoff and tuck it away into the magazine pouch for takeoff and then inflate the pillows when you want to use the hammock.